With commercial lines rates continuing to rise, there is no doubt you’ll be asking why. These conversations can be difficult – especially if you haven't had a recent claim. What influences rates? As you know, rate is not driven by individual behavior alone. Premiums are largely influenced by broad market trends that impact all customers. Additionally, with current premium pressures, size does not matter. Companies of all sizes, in all industries, in all regions are seeing rates increase. Hanover Insurance with more.